John, thank you for bringing your concerns regarding your recent purchase of bagged coffee to our attention. It was a pleasure speaking with you recently to discuss this matter. After reviewing your feedback, we have identified that the cleaning brush used to remove coffee dust from the bagging machine needed to be replaced. We are taking prompt action to address this issue and to prevent similar occurrences in the future.
We value your business and would like to resolve this to your satisfaction. Please accept our offer of a full refund for your purchase, along with a gift card for your next visit.
Sincerely,
The JumpinGoat Team