PJ, thank you for sharing your feedback regarding your recent purchase of Costa Rican Rainforest Alliance Coffee. I have communicated your concerns to both the manufacturing manager and the store owner, who each selected a random bag from our shelves for inspection. They did not find any issues similar to those you described. To date, we have not received any other reports regarding this coffee.
Our marketing team reached out to you via email a few weeks ago to request additional details, and we would appreciate your response. If possible, please consider returning the remaining portion of the bag—either by bringing it to the store or mailing it back. We would be happy to replace the product or offer you an alternative coffee option.